Privacy Policy

Last updated: 14 July 2026

Healthspan.mu (we, our, or us) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, use the optional website text assistant or Voice Coach, subscribe to emails, and make purchases from our store.

1. What We Collect

When you visit our website, contact us, or make a purchase, we may collect:

Your name, email address, phone number and delivery address
Payment details, handled securely by third-party payment processors
Information about your device, browser, and interaction with our website
Order and customer support information
Contact form messages, newsletter preferences, and messages you submit to the text assistant
When you choose to start the Voice Coach, live microphone audio and conversation content needed to generate its spoken responses
Messages you choose to send through WhatsApp; please avoid unnecessary health information

We do not collect or store any health-related data from your use of the SIBIONICS® app. All health data remains within the SIBIONICS platform and is governed by its privacy policy. The Foundations Snapshot runs in your browser and does not ask you to send answers through WhatsApp or use them for a product recommendation. If you manually copy health information into a message, that message is handled by the service you chose.

Voice Coach

The Voice Coach is optional. Your browser asks for microphone permission before a conversation starts. When you start a session, the Healthspan server requests a short-lived session key from OpenAI and passes it to your browser; your browser then exchanges encrypted live audio directly with OpenAI's Realtime API. Your microphone audio does not pass through Healthspan servers, and the permanent Healthspan API key is never sent to your browser. During a conversation the coach may ask the Healthspan server read-only questions about the book, website, and product catalogue; those lookup queries are AI-generated search phrases, and Healthspan does not intentionally log or save them, an audio recording, or a conversation transcript to its database. Sessions end automatically after 15 minutes, enforced in the page, and session requests are rate-limited on the server. This page sets no voice-coach cookie.

OpenAI states that API data is not used to train its models unless the API customer explicitly opts in. Under OpenAI's default API controls, Realtime customer content may be included in abuse-monitoring logs retained for up to 30 days, unless a longer period is legally or safety-required. See OpenAI's current API data-controls notice. Avoid saying names, addresses, account details or other identifying information that your question does not require. You can end the connection at any time.

2. How We Use Your Data

We use your information to:

Process and deliver your orders
Provide customer support and respond to your requests
Communicate with you, including order updates and service emails
Send subscribed email updates and record unsubscribe choices
Operate, secure, measure, and improve our website and services
Comply with legal obligations

3. Sharing Your Information

We do not sell your data. We may share relevant information with:

Shopify, to power our online store
Payment providers, for secure transaction processing
Delivery partners, to ship your order
Microsoft, for email delivery and subscription records
Cloudflare, for website security and delivery
OpenAI, when you choose to use the text assistant or connect the Voice Coach
WhatsApp, when you choose to contact us for a product, order or pharmacist question
Analytics providers described below, only when you consent
Legal authorities, if required by law

Some providers may process information outside Mauritius under their own contractual and security safeguards.

4. Your Rights

You may request to:

View the personal data we hold about you
Correct or update your information
Request deletion of your data where legally allowed
Object to or request restriction of certain processing
Withdraw consent where processing relies on consent

To make a request, email us at info@healthspan.mu. You may also raise a concern with the Mauritius Data Protection Office. Withdrawing consent does not affect processing already completed lawfully.

5. Cookies and Analytics

We use essential cookies for security and private preview access. Google Analytics, Meta Pixel, and Umami analytics are loaded only after you choose Accept analytics. These services may receive device, browser, page, and interaction information. You can withdraw consent at any time through Cookie preferences in the footer. Declining analytics does not prevent you from using the website.

6. Third-Party Services

Our website may contain links to third-party platforms, including the SIBIONICS® app and our Shopify store. We are not responsible for the privacy practices of those platforms. Please review their privacy policies for more information.

7. Retention and Security

We retain personal information only for as long as it is needed for the purpose for which it was collected, to provide requested services, and to meet legal, accounting, or security requirements. We use access controls, encryption in transit, and service security measures designed to protect information. Voice Coach content follows the provider retention described above; its anonymous daily-usage cookie can remain for up to 400 days so daily counters can reset without creating an account. No internet service can guarantee absolute security.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

For any questions regarding this Privacy Policy, contact us at:
Email: info@healthspan.mu